Title: | Command Center - Monitoring Agent |
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ID: | 0010 |
Department: | Operations |
Overview:
Edgeworth Security offers 24/7/365 security protection and monitoring/managed services to our clients and is seeking dependable, energetic people to join our team and provide exceptional services, as part of its fast-growing Managed Services/Monitoring division.
Our Command Center, located in Pittsburgh, PA, is a fast-paced environment where multi-tasking is the norm. If you excel at delivering superior customer service and can multi-task, evaluate situations in real-time, remain calm under pressure, follow and give direction, then you belong on our team.
Responsibilities:
• Provide monitoring and incident response services to protect client locations from intrusion, theft and other unauthorized or criminal activities
• Perform scheduled remote patrols of client sites
• Address issues and events as they arise
• Dispatch security personnel and law enforcement as needed
• Document incidents in reports for management and clients
Skills & Experience:
· Two or four-year degree and/or equivalent work experience
· Security, Law Enforcement, Military, Loss Prevention, Criminal Justice and/or Superior Customer Service experience
· Computer proficiency and skillful in the use of MS Office a must
· Excellent written and verbal communication skills
· Attention to detail
· Ability to maintain the confidentiality of sensitive information
· Work a minimum of one weekend shift (Sat or Sun) per week
· Ability to multi task
· Professional demeanor
· Self-starter capable of working individually and as a strong contributor to the team.